Terms & Conditions

Bicheno Penguin Tours is a registered business entity of PDN Pty Ltd.

PDN Pty Ltd trading as Bicheno Penguin Tours.

ENVIRONMENT

Please note that Bicheno Penguin Tours is operated within the natural habitat of the Little Blue Penguin. The tour involves walking approximately 500 metres over an hour period. The tracks that we walk along are not conducive to wheelchairs, walking frames or prams. All patrons are transported to the tour site via our shuttle bus – all patrons must wear seatbelts during the trip, and all infants must be seated on their parent’s/carer’s lap during the journey.


DURATION OF THE TOUR
The duration of each Penguin Tour is approximately 1 hour, depending on the arrival of the Penguins.

Please check in at least 10 minutes before your scheduled tour time.

WHAT TO WEAR
For Penguin Tours you are required to wear enclosed and comfortable shoes without prominent heels. As the tour is entirely outdoors, we recommend warm comfortable clothing and during the cooler months you are advised to bring a weather proof jacket.

Please note that the tours will go ahead even if the weather is inclement.
We have a strict no-photography policy – this includes all forms of cameras including phones and video cameras.

WEATHER
Bicheno Penguin Tours operates in all weather conditions and tours will only be cancelled in weather conditions such as extreme winds. We will postpone tours at our own discretion with the safety of our patrons in mind.    

BOOKING CANCELLATION POLICY
Your booking is for a specific time and date. Changes to the date and/or time of your reservation will be accommodated where practical, however you will only be accommodated at an available time and date.  Cancellations made 24 hours before the tours departs are fully refundable.
No refunds for change of mind. It is your responsibility to ensure you have chosen the correct day, date and time before purchasing a ticket.